Refund policy
Refund and Return Policy
Effective Date: Date of Purchase
At Sexo-pedia.com, we prioritize the health and safety of our customers. Due to the intimate and personal nature of our products, we have a strict no refund or return policy to ensure the highest standards of hygiene and safety.
Non-Refundable and Non-Returnable Items
All sales are final. We cannot accept returns or issue refunds for the following items:
- Sex toys
- Lubricants
- Lingerie
- Intimate apparel
- Any other personal or intimate items
Damaged or Defective Items
We understand that there may be rare cases where a product is defective or damaged upon arrival. If you receive a defective or damaged item, please follow the steps below:
- Contact Us: Email our customer service team at Sexopediaofficial@gmail.com within 48 hours of delivery with your order number, a description of the issue, and, if possible, photos of the product.
- Review and Resolution: Our team will review your request and, if approved, will provide a resolution which may include a replacement or store credit.
Important Notes
- Hygiene and Safety: To protect the health and safety of our customers, we cannot accept any returns or exchanges once the product has been opened or used.
- Shipping Costs: Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping for the defective or damaged item will be covered by us.
- Final Sale Items: All items sold are considered final sale and are not eligible for returns or refunds under any circumstances except for defects or damage during shipping.
Contact Information
For any questions or concerns regarding our refund and return policy, please contact us at:
- Email: Sexopediaofficial@gmail.com
Thank you for shopping with Seo-pedia.com. We appreciate your understanding and support of our commitment to hygiene and safety.